Policies

Return Policy
fatherclock.com has a 30 day money back guarantee on all orders of our Hazel grandfather clocks. If you do not like your grandfather clock for any reason then simply send it back for a full refund. Customers will have to pay their own shipping costs. Each grandfather clock comes with a 1 year warranty. If your clock simply does not work in that year, just contact us and describe any problems and we will have the manufacturer either ship a brand new part or take back the non-working part and fix it. As with any warranty, the customer pays for the shipping to the manufacturer. The manufacturer then pays for the shipping to you.

RETURN POLICY on Bradford Clocks
You will be satisfied at the quality Bradford builds into each product. If for some reason you are not completely satisfied with a Bradford product, please give them a call at 570-427-4493 within (10) business days from receipt of your purchase, and provide them with a brief description of the reason for your return.
REFUND REQUIREMENTS:

Item to be returned in un-used and in resalable condition.
Item to be returned in original packaging/shipping container or equal or better quality as received otherwise a restocking fee would be deducted from the amount to be refunded.
Item to be returned must not have been personalized.
The customer is responsible for return packing/shipping charges and must insure the item for the full purchase price.
Please include contact details such as: your name, address, telephone, email address and invoice number so we can process your return quickly; and we are able to contact you if we have further questions.
Your credit card will be credited the cost of the product.

RETURNS & EXCHANGE MAILING ADDRESS
Bradford Clocks
1080 Hudson Drive
Weatherly, PA 18255

Backorder Policy
Our manufacturers rarely have any items out of stock. In the event that a product is out of stock, that item will be posted that very day on our site as an "Out of Stock" item. Orders will still be processed and an we will send you an e-mail estimating your delivery time.

Shipping Policies
Our grandfather clocks are shipped within Continental United States Only. Your grandfather clock will be shipped out the same day or next business day, if its a holiday or weekend. If the order comes early enough in the day , before the truck arrives, the manufacturer can usually get it on that day's truck. If not, it will go out the next business day. Depending on where you live, it will take 1 to 5 business days for delivery. This all depends on how far you live from the manufacturer's warehouse in Hazel, KY. Our manufacturers strive to get your order filled and shipment out as fast as possible.

Bradford wall clocks, anniversary clocks, and wall clocks
At this time, we can only accept online orders from within the United States

Damaged Goods Policy
In the event your clock is damaged during delivery, contact us immediately. Describe the problem to us and we will contact our manufacturer. They will determine how the problem occurred. If UPS is at at fault for the shipping damage, our manufacturer will file a claim. UPS will pick up the damaged clock at their expense. Once the manufacturer receives the damaged clock back in the warehouse, they will ship a brand new replacement, at no extra charge to the you the customer.

RETURNS & EXCHANGES OF DAMAGED ITEMS for Bradford Clocks
For any damaged item received, the manufacturer must be notified within 48 hours of delivery to set up an exchange. Please call 570-427-4493 prior to any returns to obtain return instructions.

Shopping Basket

Product Categories

Grandfather Clocks

Wall Clocks

Mantel Clocks

Anniversary Clocks

Specials

Madison Oak wood Grandfather Clock

The Desk Portrait Solid Brass Desk Clock

The Oxford Carved Top Oak Wall Clock

The Seville Solid Cherry Glass Window Mantle Clock